Hi. When my son tried to log on to his PMU account this evening it said “Account does not exist”. He then recreated the account using the same username hoping that all his pokemon would still be there, but it was just an empty account. How did his account get deleted and is there a way to retrieve it?
Might have been a wrongly spelled username during the login. If you recreated the account with the same username as before without having to delete the previous one, it might’ve been a server side issue. Your best bet would be to check the spelling of the username and then PM-ing an Admin about the account. I cannot guarantee that your son’s items and Pokemon will be given back.
If your son played a year ago and suddenly stopped playing for a year. I may know why.
The staff team had cut off all Accounts that had a Username that was shorter than three characters or longer than twenty-four characters.
Try PM(Personal Message)ing a staff member.
He never stopped playing. And his username was five letters long. Thanks anyway
Possibly your username is spelled wrong? And Maybe your name had a lower/Higher case letter in it. Make sure that you do both, because I nearly lost my account because of that.
I asked him about this but he said his username was stored so it is already in there he didn’t have to type
What was his username and character? We can try and look into it. And how recent was his last log in?
I cannot really think of a reason it would just dissappear.
The user name is pi2z and the character name is pi22z. His last log in before this happened was one day. Thanks for looking into it.
I’ve heard that pi22z was asking for people’s accounts on PMU. Someone probably said 'I’ll give my account to you if you delete yours." And he probably fell for it… merh. I’m just assuming, since i haven’t been on in a while.
Yep, Blood. He did seem willing to give his account information away. Someone else with his account information might have deleted the account, but that’s just an assumption after he PMed me saying “If I give you my account can log in yours?” (If you need a screenshot, I will be more than happy to boot up my old PC and get it for you.)
I would like to point out that the username was technically four letters long, but as Aguni and Blood said, he probably got scammed into deleting his account or something. He shouldn’t even be giving away account information in the first place.
No that is no true. He wasn’t asking people for their account info
[quote=“XxSorraxX”]I would like to point out that the username was technically four letters long, but as Aguni and Blood said, he probably got scammed into deleting his account or something. He shouldn’t even be giving away account information in the first place.[/quote
Yes, I can count. I thought his username was pi22z, but that is his character name. I didn’t realize that there were two separate things. I don’t think he gave his information to anyone. I think there was some kind of technical issue. I’m just wondering if it can be fixed. If not, life goes on.
Ah, yes, I was aware of the issue with Pi’s character. Just to be clear to everyone, it was not Pi who was asking for account info, but someone else on his character.
As for getting back his character, I am not certain that is possible, but i know similar things have been done in the past. Just to make sure I am clear on things, upon logging into his account, his pi22z character was deleted, a blank slot? (Talking to someone else I had heard the password was also changed?) Now that I have all the info, we can figure out if its possible, is it alright to private message this forums account with information?
Just as a general note to everyone though, it’s not a good idea to share your password with anyone regardless of how well you know them.
Ah, yes, I was aware of the issue with Pi’s character. Just to be clear to everyone, it was not Pi who was asking for account info, but someone else on his character.
As for getting back his character, I am not certain that is possible, but i know similar things have been done in the past. Just to make sure I am clear on things, upon logging into his account, his pi22z character was deleted, a blank slot? (Talking to someone else I had heard the password was also changed?) Now that I have all the info, we can figure out if its possible, is it alright to private message this forums account with information?
Just as a general note to everyone though, it’s not a good idea to share your password with anyone regardless of how well you know them.[/quote]
Thank you. And yes, you may PM me with information. Also, I want to clarify that it wasn’t just the character that was deleted, but everything–the entire account. Thanks for your response.