Banned from the server

Hi!, every time i try to connect it gets me a message saying i have been banned and can no longer play. The problem is that it was the first time i tried to enter the game, so it is impossible that i did something to deserve that ban. Is there something that i could do to get my account unbanned?

Hi there,

Will try to look into this for you! Unfortunately I do not have access to user data to check this myself. Just to make sure before I ask - is the character name you used the same as your forum account name?

Yes! Thank you for taking the time to check on this.

Hi again, and sorry to bother you.

Were you able to look at this? I am still banned and, I do not know what to do.

Hi there,

Sorry for the lateness on the reply. It appears some of the details on your account appear to be shared with a player who was banned from the game indefinitely, which explains why your account is unable to log on. Unfortunately, I do not know if this is easily resolved without unbanning the player in question or using a separate device. Sorry about the inconvenience.