Double Password Recovery

Hello! My username is cloudandis, at I have been attempting to retrieve or reset my password for about three days now with no response, and thus opted to make a secondary account. I also don’t appear to remember my password for the game client, as I’ve tried several combinations that I could remember over the past three days [given that the server was down for a while] and can’t seem to access my account. If you need further information to prove the accounts are mine, please send me a pm.