Game dont Start

Hi, im new here and i do all what i can.
I download the zip file, unpack it, start the client and download 2 patches.
Then i crate a Account and try to log in, but it failed. 2, 3, 4-times and more. All time the same error: after i click on “ok” then the launcher/client freeze and i must close it.

btw, yes the launcher/client is as an exception in my antivirus.
Please help me.